Refund policy
Return & Refund Policy
At BEACHEERS, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help with easy returns and exchanges.
1. Eligibility for Returns
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14-Day Window: Return requests must be submitted within 14 days of delivery. Requests made after this period will not be accepted.
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Item Condition: To be eligible, items must be in their original condition: unworn, unwashed, unused, with all tags intact (not removed), and in the original packaging.
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Hygiene Standards: For health and safety, items with visible use, makeup, animal hair, dander, or odors (perfume/deodorant) will be denied. Swimwear must have the hygiene liner intact.
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Exchanges: We offer one opportunity for a return or exchange per order. Please confirm your selection carefully before proceeding.
2. Non-Returnable Items (Final Sale)
The following items are not eligible for return or exchange unless they arrive damaged or faulty:
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Final Sale/Clearance: Any items purchased at a discount of 50% or more, or marked as "Final Sale."
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Accessories: Including jewelry, bags, hats, belts, scarves, sunglasses, hosiery (stockings/leggings), etc.
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Promotional Items: Free gifts, Lucky Bags, Mystery Boxes and gift cards.
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Holiday Sales: Items purchased during Black Friday or Cyber Monday marked as Final Sale. (We do not offer price adjustments for previous orders).
3. How to Start a Return
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Contact Us: Email support@beacheers.com with your order number and a detailed reason for the return.
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Visual Evidence: For defective, damaged, or incorrect items, please attach clear photos or videos.
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Approval: If accepted, we will send instructions on how and where to ship your package.
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Note: Do not send items back without prior approval. Do not use the sender's address on the shipping label; our returns are processed at specific warehouses.
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Stay in Touch: Please respond to our support team within two weeks of your initial request to ensure your case remains active.
4. Shipping Fees & Responsibilities
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Customer Responsibility: If you are returning an item due to a change of mind or incorrect size selection, you are responsible for the return shipping costs. We highly recommend checking our size charts before purchasing.
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Company Responsibility: BEACHEERS will cover shipping costs/duties only if the item arrived damaged, faulty, or if the package was lost in transit.
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Third-Party Warning: We do not authorize third-party sellers. Warranty and return policies only apply to purchases made directly through our official channels.
5. Refunds & Promotions
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In-Transit Order Return Rule: Once your order has been shipped out and is already in international transit, we cannot intercept or recall the package mid-shipping. For returns with no quality issues, you will be responsible for all return shipping fees. Your full refund will only be issued after the merchandise is successfully returned and received at our designated warehouse, with valid return tracking information available.
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Processing Time: Once received and inspected, we will notify you of the approval status. Refunds are typically processed within 5 business days, though bank processing may take longer.
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BOGO (Buy One Get One): For BOGO returns, the discount is applied proportionately to each item. Your refund will reflect the actual discounted amount paid for the returned item.
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Method: Refunds are issued to the original payment method. If original refunding is unavailable, we may request a PayPal account in your name to complete the transfer.
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Tracking: You must provide the tracking number and carrier info via email or our Returns Center as soon as you ship the item.
6. Special Note: Swim Trunks Adhesive
The protective dust-proof adhesive on swim trunks may leave a slight residue. To remove it, simply reattach and peel the strip a few times. This ensures cleanliness during transit while remaining easy to clean.
Contact Our Support Center
Email: support@beacheers.com
Office Hours: Mon - Fri, 8:00 AM – 4:30 PM (CST)
Response Time: We aim to reply to all inquiries within 24 hours.